Refund Policy

Our Commitment to Fair Refunds

At thryanovexa, we understand that circumstances change and sometimes our services might not meet your specific needs. This comprehensive refund policy outlines our procedures, eligibility criteria, and timelines to ensure transparency in all refund-related matters.

We believe in maintaining trust with our clients through clear communication about refund processes. Our team has developed these guidelines based on Australian consumer protection standards and our commitment to fair business practices.

Refund Eligibility Criteria

Step-by-Step Refund Process

Refund Scenarios and Processing Times

Partial Refund Calculations

When services have been partially used, refunds are calculated based on a fair usage policy. For subscription services, we calculate unused time from the cancellation date. For consulting services, we consider completed sessions versus total purchased sessions.

Training programmes and courses follow a different calculation method. If you withdraw before completing 25% of the content, you're eligible for a 75% refund. Between 25-50% completion, a 50% refund applies. Beyond 50% completion, refunds are not typically available unless exceptional circumstances apply.

Special Circumstances

We recognise that sometimes unexpected situations arise. Medical emergencies, family bereavements, or significant life changes may warrant special consideration for refund requests that fall outside standard criteria.

Each special circumstance case is reviewed individually by our management team. We may request supporting documentation and will work with you to find an appropriate solution, whether that's a refund, credit, or service transfer.